Prepare the right starting point
Explain the system, site rules, occupancy and any restrictions on isolation. Available drawings and maintenance records help define a practical investigation and its reporting requirements.
Agree authority and scope
Commercial enquiries receive a separate scope and quotation. The residential package is not a commercial tariff.
A clear record at the end
The Trace & Access report brings relevant checks, access and plumbing work into one record. Explain any reporting requirements before the visit, and retain the document with the repair details.