What the investigation needs to establish
The route between the meter and the building is an important starting point. We establish the available isolation points and whether other properties or outlets use the same supply. Listening and suitable tracing can then help focus the investigation along the private pipe route.
Bring the useful details
Locate any accessible stop valve and meter. Include water-company correspondence and mention shared connections or third-party land.
Keep the boundaries clear
Ownership, permissions and the boundary of the instruction must be established before work. Water-company apparatus is not assumed to be part of a private repair.
A method with a purpose
Acoustic listening may form part of the investigation when the conditions suit it. We explain what the result supports and what remains uncertain.
The agreed residential scope
- Investigation of the reported leak
- Specialist detection and pipe tracing
- Necessary access or excavation
- The agreed plumbing repair
- Repair parts and materials
- Appropriate testing after the work
- A written Trace & Access report
- 12-month workmanship warranty
£1,700 including applicable tax. £100 deposit deducted, £1,600 remaining. No hourly surcharge solely because the agreed work takes longer. Decorative and remedial reinstatement excluded.
Useful next steps
Understand the process · Check coverage · Read the package details